If something is wrong with your AccountShark order, contact the seller through the order chat first. Most problems can be resolved there. If the seller cannot fix the issue or is not responding, you can report the problem and have AccountShark Support review the order.

Open My Orders, select the affected order, and use the order chat to explain what happened.

The seller is usually in the best position to help with problems such as:

Describe the problem clearly and include screenshots or other useful evidence when possible.

Give the seller a reasonable opportunity to resolve the issue before escalating it.

If you cannot reach a solution with the seller, or the seller is unresponsive, use Report a problem in the order chat.

Explain what is wrong and attach any evidence that helps show the issue. AccountShark Support can review the listing, order details, messages, screenshots, and delivery evidence from both sides.

If the problem can still be fixed, the seller will normally have an opportunity to provide a working solution.

If the seller is not helping, Support steps in and typically reviews and decides the case within 3-5 days. A case may take longer when the seller is actively working with you toward a resolution.

See How do disputes work? for the full review process, evidence requirements, and possible outcomes.

If your problem is not specific to an active order, contact AccountShark Support directly.

This may be the better option for:

If the issue involves a purchase, include your order number and a clear description of what happened. Screenshots of errors, messages, or anything else relevant can help Support understand the problem faster.

If you received an account but the credentials do not work, start with My account login is not working. What do I do?

If the account works and you are ready to take control of it, see How do I safely use my new account? for the steps to follow after delivery.