If something goes wrong with an AccountShark order, contact the seller first and give them an opportunity to fix it. If the problem cannot be resolved, use Report a problem in the order chat and AccountShark Support will step in.
A dispute gives both sides an opportunity to explain what happened and provide evidence before AccountShark decides the outcome.
⚠️ When should I report a problem?
Use Report a problem when you have a genuine order issue that the seller has not resolved, such as:
The seller is not responding.
Nothing was delivered.
The order is significantly not as described.
Account credentials or promised access do not work.
Only part of an order was delivered.
A boost or other service was not completed as agreed.
If the seller is actively working on a reasonable solution, give them an opportunity to complete it.
Do not confirm delivery while an important issue remains unresolved.
📝 How to report a problem
1. Open the affected order. 2. Find Report a problem in the order chat. 3. Describe what went wrong and what you expected to receive. 4. Attach screenshots or other evidence that shows the problem. 5. Respond if the seller or AccountShark Support asks for additional information.
Be specific when describing the issue. A screenshot of the exact error, the date it happened, and a short explanation of what you already tried are much more useful than simply saying the order does not work.
🤝 What happens after I report it?
The seller is given an opportunity to respond.
Where the problem can reasonably be fixed, resolving it is normally the first option. Depending on the order, that could mean:
Correcting login information.
Providing missing access.
Completing an unfinished delivery.
Delivering a missing amount of currency.
Finishing the remaining part of a boost.
Providing another appropriate solution.
If the seller cannot resolve the problem, AccountShark Support reviews the case and decides the outcome.
Most disputes that require a decision from Support are resolved within 3-5 days.
Some cases can take longer when the seller is actively working on a solution or additional evidence is needed.
🔍 What does AccountShark review?
Support looks at what was promised and compares it with what actually happened.
Depending on the order, that can include:
The original listing or boost offer.
The product or service purchased.
Messages between the buyer and seller.
Delivery information.
Screenshots and videos.
Login or access errors.
Email or recovery notices.
In-game trade or delivery evidence.
The access promised with an account.
Attempts already made to resolve the problem.
Both the buyer and seller should provide anything relevant to the issue.
📷 What evidence should I provide?
The best evidence depends on what you purchased.
For account orders:
Screenshots of login errors.
Screenshots showing missing or incorrect account features.
Email or recovery notices.
Publisher messages or account restrictions.
Evidence that promised access was not provided.
For currency orders:
Trade screenshots.
In-game mail or transaction history.
The amount received.
Character, server, or delivery information relevant to the order.
For boosting orders:
Screenshots showing current progress.
The objective originally agreed to.
Completion evidence.
Relevant in-game results or account changes.
Provide the original evidence where possible rather than editing or cropping out information that helps establish what happened.
⚖️ How is a dispute decided?
AccountShark compares the order terms and available evidence before deciding what should happen.
A dispute generally ends in one of three ways:
The problem is fixed. The seller provides a working solution and the order continues normally.
The buyer is refunded. The order qualifies for a refund because it could not be delivered as promised and the seller could not provide a working solution.
The order stands. The evidence shows that the seller delivered what was agreed, or the reported issue does not qualify for a refund.
See Can I get a refund? for the complete refund criteria.
📦 What should sellers do during a dispute?
If a buyer reports a problem with one of your orders:
1. Read exactly what the buyer says is wrong. 2. Respond promptly. 3. Check your delivery and the original listing or offer. 4. Upload any evidence showing what you delivered. 5. Provide a working solution when one is available. 6. Answer any questions from AccountShark Support.
If you delivered correctly, provide the evidence that shows it.
If something genuinely went wrong, correcting the problem is usually the fastest way to resolve the dispute.
Ignoring the case does not prevent a decision. AccountShark may decide the dispute using the evidence available if one side does not participate.
🎮 What if an account is reclaimed later?
An account reclaim after a successful delivery is different from an ordinary delivery dispute.
Eligible account purchases include a separate 12-month Account Warranty covering seller reclaim.
If you lose access during the warranty period and believe the account was recovered by a previous holder, report it as soon as possible and provide the requested evidence.
❓ Frequently asked questions
How long does a dispute take?
When the seller cannot resolve the problem directly, AccountShark Support normally reviews and decides the case within 3-5 days.
Cases can take longer when additional evidence is required or the seller is actively working on a solution.
Should I confirm the order while a problem is being fixed?
No. Wait until the issue has actually been resolved and you have received what was agreed before confirming delivery.
What happens if the seller does not respond?
AccountShark can review the available evidence and make a decision without the seller's participation.
A seller who repeatedly ignores active order problems may also face action under the Seller rules.
What if the seller fixes the problem?
If the seller provides the missing delivery, correct credentials, completes the service, or otherwise resolves the issue as agreed, the order can continue normally.
Where do I open a dispute?
Open the affected order and choose Report a problem in the order chat.
That reports the issue to AccountShark and begins the dispute process.