Seller penalties are used when an order, listing, or seller conduct falls below AccountShark's marketplace standards. The consequence depends on the severity of the issue and whether it has happened before.
Most problems are avoidable by keeping listings accurate, delivering what was promised, meeting your delivery times, and communicating with buyers when something goes wrong.
⚖️ The three penalty levels
Level | What can trigger it | What happens |
Level 1: Minor | Late replies, minor listing issues, or a first-time mistake that does not seriously affect an order. | A warning is recorded on your seller account. |
Level 2: Moderate | Missed delivery windows, inaccurate or misleading listings, unresponsiveness during an active order, or repeated minor violations. | A penalty may be charged against the affected order, listings may be temporarily restricted, and the violation is recorded. |
Level 3: Severe | Fraud, attempting to bypass AccountShark, intentionally delivering something different from what was sold, failing to provide promised account access, chargeback abuse, asset stripping, or repeated serious violations. | Seller suspension or permanent removal, possible forfeiture of pending funds, and recovery of losses where applicable. |
Repeated violations can move an issue to a higher level even when the original violation would normally carry a smaller penalty. Your seller history can also affect your marketplace standing and listing visibility.
📦 Delivery and listing penalties
Your listing is the basis of the sale. If you advertise a particular rank, region, item, amount of currency, delivery time, email access, or other feature, the buyer must receive it.
Before listing an account, confirm that:
The credentials work and the account is accessible.
The description, screenshots, filters, and other listing details are accurate.
Any bans, restrictions, linked accounts, or limitations that must be disclosed are included.
Your stated delivery time reflects when you can actually deliver.
You can provide every form of access promised in the listing.
For example, if an account is advertised with full email access, you must provide the email login as part of delivery. If the buyer needs your assistance to change an attached email, you are expected to complete the necessary verification with them.
Do not advertise automatic delivery if the buyer will still need to wait for you before receiving the credentials.
💬 Communication and seller conduct
Stay responsive while an order is active, particularly when a buyer reports a problem.
Do not pressure a buyer to confirm delivery before they have had a reasonable opportunity to check what they received. Threats, harassment, abusive behavior, review manipulation, or refusing to cooperate with a legitimate order problem can result in additional penalties.
If a buyer becomes difficult or abusive, report the issue to AccountShark rather than escalating the conversation yourself.
✅ How to avoid seller penalties
Most penalties come down to a few basic rules:
Check what you are selling before listing it.
Describe it accurately and use only relevant filters and tags.
Keep your stock and availability current.
Set delivery times you can consistently meet.
Deliver everything included in the order.
Respond when a buyer needs help.
Keep your communication professional.
Never manipulate feedback or offer something in exchange for changing a review.
Contact AccountShark Support when an order cannot be resolved normally.
If you know you cannot complete an order as promised, communicate that early. Waiting until the delivery deadline has passed usually makes the situation worse.
📝 Can I appeal a penalty?
Yes. If you believe a penalty was applied incorrectly, contact AccountShark Support and request a review.
Include the affected order number, explain why you believe the decision was incorrect, and provide any relevant screenshots, delivery evidence, or order-chat messages.
Support will review the order record and the reason the penalty was issued. If the penalty was applied incorrectly, it can be reversed.
Do not argue with the buyer over a penalty. The appeal is between you and AccountShark, and the order record should be allowed to speak for itself.