Why AccountShark may hold an order for additional verification, what you may be asked to provide, and what happens next.
An order marked On Hold needs an additional security or payment check before delivery can begin. This does not mean there is a problem with your account or that the order has been canceled.
Most payments are approved without any additional steps. Occasionally, AccountShark may need to confirm the buyer or payment before allowing an order to proceed.
🔍 Why was my order placed on hold?
Additional verification may be required when a payment needs further review for fraud prevention or to confirm that it was authorized by the person making the purchase.
Depending on the order, you may be asked to verify your identity, payment method, or both.
The order remains on hold while that review takes place. The seller should not begin delivery until the order has been approved.
🪪 What might I need to provide?
If verification is required, follow the instructions provided with your order. Depending on what needs to be confirmed, you may be asked for:
A government-issued photo ID.
A selfie matching the person shown on the ID.
Proof that you control or authorized the payment method used for the order.
Additional information needed to confirm the transaction.
Only provide the information specifically requested through AccountShark's verification process.
⏱️ How long does verification take?
Most orders that do not require additional verification are approved shortly after payment.
If your order does require verification, the time depends on what needs to be reviewed and whether the information submitted is complete. Your order will remain on hold until the review is finished.
Keep an eye on your AccountShark dashboard and email for any instructions or requests for additional information.
❌ What if I don't want to verify?
Verification is only requested when AccountShark determines that an additional check is required for the transaction.
If you choose not to complete a required verification, the order cannot proceed and will be canceled. Any eligible refund will be returned according to the AccountShark Refund Policy.
⚠️ What if my verification is rejected?
A rejected verification does not allow the held order to proceed. Depending on the reason, support may ask you to correct or resubmit information, use another payment method, or cancel the order.
Do not repeatedly submit different information unless support asks you to.
💬 My order is still on hold
Check your dashboard and email first to make sure AccountShark has not requested anything from you.
If you have completed everything requested and the order is still on hold, contact AccountShark Support with your order number so the team can check its status.