If a boost or gold order has an issue, contact support inside the order chat or Intercom with evidence. Do not send more money, reorder the same item, or move the delivered assets until support reviews the case.
🔍 Common issues
Issue | What to send |
Booster unresponsive | Order number, agreed time window, and screenshots of messages. |
Partial completion | Objective purchased, progress completed, and screenshots or logs. |
Wrong amount of currency | Expected amount, received amount, character name, server, and timestamp. |
Delivery to wrong character | Order details, correct character, wrong delivery proof if available. |
Unsafe request | Screenshot of the request and the Discord or profile handle involved. |
✅ Do this first
Pause the order if the issue could get worse by continuing.
Keep all communication in the official order chat.
Collect screenshots before messages, mail, or trade windows disappear.
Do not pay anyone outside AccountShark to fix the issue.
🛠️ Resolution paths
From there, support may reschedule, reassign, re-deliver, partially adjust, or refund under the service policy. Refund timing, when a refund applies, is explained in Can I get a refund?.
⚠️ Payment warning
Boosters and suppliers should not ask for payment outside AccountShark. If that happens, pause and contact support through the official order chat.
🎮 Document the problem before pinging: timestamps, screenshots, what you expected, and what happened. A clear writeup gets a fix faster than a vague "something is wrong."