After purchasing an account, all account information is delivered through your AccountShark order. Open your dashboard, go to Orders, and select the account you purchased.
How the credentials appear depends on the delivery method the seller selected.
đŚ Where to find your account details
Automatic delivery: If the listing uses automatic delivery, the available account credentials will appear directly on your order after payment is completed. Some accounts may still require the seller's help with a verification code, email change, or another part of the handoff.
Manual delivery: The seller provides the account information after the order is placed. Your order includes a private chat with the seller where you can coordinate the handoff and receive any information needed to complete it.
đ What should the seller provide?
The exact information depends on the game and what the listing promised, but your delivery may include:
Account email or username and password
In-game usernames or other relevant login information
Security question and answer details, where applicable
Email login credentials if full email access was included
Other recovery or access information specifically promised in the listing
Before the handoff, the seller should also remove their own 2FA, phone number, saved payment methods, and linked accounts where applicable.
If the listing included full email access, the seller must provide the login credentials for that email as part of the delivery.
â What to do after receiving the account
First, log in and confirm that the credentials work. Compare the account with the original listing and make sure the important features, access, region, platform, and other details you purchased are present.
Once you have confirmed that you received the correct account, follow the appropriate security steps for that game. This normally includes changing passwords and enabling your own two-factor authentication.
Not every account includes the same type of access. Original email access, recovery information, removable linked accounts, and other account-specific features should only be expected when the listing says they are included.
â ď¸ What if something is missing or doesn't work?
Contact the seller through your order chat and explain what is wrong. Include a screenshot of any login error or missing information when possible.
If the seller cannot resolve the problem, open a dispute from the order page so AccountShark can review the listing, delivery information, messages, and other evidence.
Do this before your review window expires. Your payment remains held during this period and is not released to the seller while an active dispute is being reviewed.
Frequently asked questions
Should I change the password immediately?
Confirm that the delivered credentials work and that you received the correct account first. Once you have checked the account, secure it using the appropriate steps for that game. See How do I safely use my new account?
What if the seller needs to help me change the email?
Some account transfers require a confirmation code or approval from the currently linked email. The seller should assist with that process through your order chat when the listing requires an email change.
Where will automatic delivery credentials appear?
They appear directly within your AccountShark order after payment is completed. If additional coordination is required, use the order chat with the seller.