Use AccountShark's website chat, your order chat, or support email when you need help. Keeping the conversation in the official support flow gives the team the order history, payment context, and delivery notes needed to solve the issue faster. The contact form is the most reliable starting point for anyone without an active order.
💬 Official support channels
Intercom chat. Best for quick questions while browsing or managing an order.
Discord order chat. Best for active order coordination, delivery, 2FA codes, and escalations.
Email. Best when you need a paper trail or cannot access chat.
📝 What to send
Situation | Send this |
Order question | Order number, listing title, buyer email, Discord username, and screenshots if relevant. |
Seller submission | Lookup code, submitted email, game, and the specific detail you want changed. |
Payment issue | Order number, chosen method, timestamp, and transaction ID or screenshot where appropriate. |
Warranty claim | Order number, login errors, publisher emails, screenshots, and the timeline in How do I file a warranty claim?. |
🔐 Before you send sensitive info
Match the conversation to your order number before sending payment details, login information, or 2FA codes.
Use the support thread already attached to your order whenever possible.
If a message arrives somewhere unexpected, open the website chat and ask support to confirm the next step.
Do not move delivery, payment, or payout coordination into unrelated private messages.
💡 Contact options ranked by speed: order chat (fastest, already attached to your order), Discord, email. Use the order chat first when something is tied to a specific transaction.
💬 Discord: Our public server is discord.gg/QHtmyQz5pd. Use it for community chat, news, and listing pings. For anything tied to an order, payment, or warranty, open a support ticket on the website so the conversation is attached to a real record. See Does AccountShark use Discord?.