There are four ways to reach AccountShark, and for anything to do with a live order, the order itself is the fastest of them. Your order number, payment state, delivery record, and evidence are already attached there, so nobody has to ask you for them before they can start.
đŹ Ways to reach support
On-site order chat for anything about a specific order.
Website live chat for general questions while you browse.
Email for account or documentation matters.
Discord as a community and support channel. See Does AccountShark use Discord?.
đŚ Contact support about an order
Open the affected order. Go to the order the issue relates to.
Say what happened. Describe the problem and the outcome you are asking for.
Attach the evidence. Relevant screenshots, and any transaction identifiers involved.
Stay in the one thread. Continue all follow-up in the same order, so nothing gets separated from the record.
â ď¸ Check who you are talking to: AccountShark support does not ask for your password, recovery codes, or 2FA codes, and a real payment or order change is only ever confirmed through the official order or site. Treat an unsolicited message claiming to be support as unverified, and report suspicious activity rather than replying to it.
For a general question with no order attached, use the current AccountShark contact page. Include enough detail to identify the product or page you are asking about.
Frequently asked questions
Where should I ask about an order?
The on-site order chat. Your order number, payment state, and evidence are already attached to it.
Can I get help on Discord?
Yes. AccountShark's Discord is a community and support channel for general questions, though anything about a specific order still belongs in that order.